Privacy Policy

We may collect the following categories of personal information:

• Contact information: Name, email address, phone number, and postal address when you fill our contact or volunteer forms.
• Donation information: Details required to process your donation (name, email, PAN for 80G receipts). Payment processing is handled by third-party payment gateways (Razorpay).
• Usage data: Browser type, IP address, pages visited, time spent — collected automatically via cookies and analytics tools.
• Communications: Any messages you send us via email, WhatsApp, or our contact forms.

We use the information we collect to:

• Respond to your enquiries, volunteer applications, and feedback.
• Process donations and issue 80G tax exemption certificates.
• Send programme updates, impact reports, and newsletters (only with your consent).
• Improve our website, content, and services based on usage patterns.
• Comply with legal and regulatory requirements under Indian law.

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

Our website uses cookies for:

• Analytics: Google Analytics 4 to understand visitor behaviour (anonymised).
• Functionality: To remember your preferences and session state.

You can disable cookies in your browser settings. This may affect some functionality of the website.

We share your personal data only in these limited circumstances:

• Payment processors: Razorpay processes donations. Their privacy policy governs how they handle payment data.
• Legal compliance: We may disclose information if required by law, court order, or government authority.
• Service providers: Trusted third-party vendors who assist us in operating the website (e.g., hosting providers) under strict data processing agreements.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Donation records are retained for 7 years as required by Indian accounting and tax laws. You may request deletion of your personal data by contacting us.

Under applicable Indian privacy law and best practices, you have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your personal information (subject to legal retention requirements).
• Opt out of marketing communications at any time.
• Lodge a complaint with relevant data protection authorities.

Our website is not directed to children under 13 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete it promptly.

Our website may contain links to third-party websites (government portals, social media, partner NGOs). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any information.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated effective date. Your continued use of our website after any changes constitutes acceptance of the updated policy.

For any questions, requests, or complaints regarding this Privacy Policy, please contact: